• Prescription medication bottles
• Blood pressure and blood sugar logs (when applicable).
• Childrens’ shot records (birth – 18 years).
• A health diary or calendar of symptoms. Keep track of what’s happening and when so that we can review it with you in the office.
• All applicable health forms, insurance forms, documents for your job, FMLA documents, etc., that you need the provider to sign or complete. We do not complete paperwork outside of appointments so please plan carefully and don’t forget any of your documents. Make two copies. Complete one copy in its entirety with all of the details that you want the provider to consider. The second copy will be completed by the provider.

1. Please bring a log with your blood pressure readings. We especially like a variety of blood pressure readings at different times, including early in the morning before you take your blood pressure medications.
2. If you have diabetes, please bring your blood sugar log. We want to see recent blood sugar readings at various times (upon awakening, before lunch, before evening meal, and at bedtime).
3. For a wellness visit or a cholesterol check (usually tested once a year), do NOT eat or drink anything after midnight except water or black coffee.
4. If you have diabetes AND will be fasting for a cholesterol check, only take blood pressure medications that morning. DO NOT take INSULIN or DIABETES PILLS if you are fasting. This will keep you from having a low blood sugar.
5. Always take your BLOOD PRESSURE MEDICATIONS the first thing every morning even if you’re having fasting labs drawn at the doctor’s office. This is very, very important.
6. New patients and those with a history of no-shows or cancellations will be asked to put $25 on their account at the time their appointment is booked. This will not be refunded if you no-snow or cancel on the same day as your appointment. Thanks for your consideration on this matter.
7. Co-pays and deductibles are due upon check-in. All past balances are due at the time you book your next appointment.
8. Please complete the REVIEW OF SYMPTOMS attachment on our website.

Please bring all shot records to well-child visits and school/band/sports physicals. It is important that all patients have an accurate record of their immunizations. Children, in particular, should have all of their immunizations updated in our electronic health record so that will automatically downloaded to Immtrac, Texas’ online immunization registry. Parents have access to Immtrac online which is extremely helpful in the even at shot record is lost. So please bring all shot records to well-child visits and school/band/sports physicals. For more information, visit https://www.immtrac.tdh.state.tx.us/.

We understand that situations arise that require you to change your appointment. Should you need to reschedule, please call our office as soon as possible. Same-day cancellations AFTER 9 AM will be charged a cancellation fee. There is also a fee for missed appointments (no-shows) starting at $50. Be considerate of others by notifying us as soon as you realize that you must reschedule. Several patients may have been turned down for your reserved appointment time.

Cell phones should remain silent in our office. Rings, vibrations, & talking on the phone in exam rooms are distracting to patients and providers. We are pleased to offer a guest WIFI network for patient use in our lobby. Password: family.

1. Results from lab tests are routinely posted within 7 days to your personal, protected patient portal in E-clinical works, our electronic health record. Our front desk staff is happy to help you set this up using your e-mail address. Results from lab tests obtained one week prior to wellness visits and diabetes follow-up appointments will be discussed at your appointment.
2. Normal mammogram and bone density test (DEXA scan) results will be sent to you in the mail within 2 weeks following the procedure. If you do not get your results within 2 weeks, please contact our office.
3. Results from imaging studies—such as MRI, CT scan, ultrasound, echocardiograms, and nuclear testing to name a few—are done at a follow-up appointment 5-7 days following the procedure. If you schedule the imaging study yourself, please call our office for an appointment to discuss the results. The follow-up appointment to discuss the results is an excellent time to re-evaluate your concerns, discuss other testing options, and make any referrals that may be necessary.

For nursing questions during office hours, dial 936-441-2003 and select option #2. Nursing questions will be returned within 24 hours. More urgent medical needs should be addressed by scheduling a same day acute appointment or by visiting a local urgent care or emergency room. Patients may also send questions to our clinical staff through the patient portal. Portal questions will also be answered within 24 hours. During clinic hours, our physician and mid-level providers make it their goal to be focused on providing the best possible healthcare to the patients with scheduled appointments. Our providers rely on our nursing staff to return phone calls and answer questions from patients. If your concerns are not adequately addressed after talking with our nursing staff, please make an appointment with a provider at your soonest convenience.

Medicare is serious about how prescriptions are written for scooters, motorized wheelchairs, and other power-assisted mobility devices. After discussing what you need with your provider, you will be asked to shop for the exact make and model that fits your specific needs. After obtaining the correct paperwork from the medical supplier that sells the device that you decide on, you will need to make an appointment with our office to have this form completed at a face-to-face visit. This is a CMS (Medicare) requirement.